Friday, March 21, 2008

(*#^%*&$^%&$

Lady drops off prescriptions for her husband and son. First time here. Says she has no insurance and will pay cash for it. Prescription is for Allegra, Norvasc, and Prevacid. (still high even if generic) We fill it. She comes back. We tell her the total and she starts yelling. Says that the generics are supposed to be $10 each. Again I remind her that there is no such copay in her case since there is no insurance and she argues with me that she's always gotten it at that price at her other pharmacy and we need to price match - in fact, she'll bring in her OLD receipt that shows that she got it for $10. (yeah...back when she had insurance) I tell her NO. She then says fine - since we can't come to an agreement about this, how about she pays $50 total and get all her meds. Hmm... tempting but no. She then says ok - how about $75. This lady was trying to negotiate the price!! I don't make them, nor do I have any authority to change them. I offered to partial the prescription and pro-rate the price but no - she insists on getting all her meds for insurance copay price. All of a sudden, she freaks out and starts yelling about how she can't stand pharmacies because we're all just here for the money and don't care about whether or not our patients die if they don't get their meds. She goes on to say that we all try to play God and decide who lives and who dies. Come on, lady - seriously???

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